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Effective Date: 01 July 2026
Welcome to CeylonVoy. By accessing our website or booking any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking.
CeylonVoy is a Sri Lanka-based travel company offering:
A booking is confirmed only after:
Unless otherwise stated:
Payments may be made through approved payment methods offered by CeylonVoy. Unless otherwise agreed:
Guests are responsible for ensuring they possess:
We strongly recommend that all travellers purchase comprehensive travel insurance covering:
If you wish to change your itinerary after confirmation:
Occasionally, we may need to modify an itinerary due to:
Cancellation requests must be submitted in writing. Refunds, if applicable, will be processed in accordance with our Cancellation & Refund Policy.
Certain reservations (such as hotels, flights, or attraction tickets) may be non-refundable depending on supplier terms.
We reserve the right to cancel a booking where:
CeylonVoy shall not be liable for delays, cancellations, or failure to perform services resulting from events beyond our reasonable control, including but not limited to:
Travellers agree to:
Some activities require a reasonable level of physical fitness.
Travellers must inform us of any medical conditions, allergies, mobility requirements, or dietary restrictions that may affect their participation.
CeylonVoy acts as a tour operator and coordinator for services provided by hotels, transport providers, guides, and other suppliers. To the extent permitted by law, we are not liable for:
All website content, including logos, images (unless otherwise credited), text, graphics, videos, and branding, is owned by or licensed to CeylonVoy and may not be copied, reproduced, or distributed without prior written permission.
You agree not to:
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Sri Lanka.